FACTS, ANSWERS, QUESTIONS
Looking for answers? You've come to the right place! Discover solutions to the most frequently asked questions about Mood Alchemy Co.™ right here.
SHIPPING & DELIVERY
Do you ship internationally?
At the moment, our journey with you starts within the USA. But we're exploring new horizons! We hope to bring our fragrances to more corners of the world soon. Keep an eye out for updates!
Do you offer free shipping?
Absolutely! On orders over $40, shipping is on us. For anything less, a small flat rate of $5 helps us get your package to you. It's our way of saying thank you for inviting us into your space.
How long does it take for my order to ship?
We lovingly prepare your order within 2-3 business days. Should there be any delay, we promise to keep you informed every step of the way. Once shipped, you'll receive a tracking number to watch your package's journey to you.
I did not receive a tracking number… what do I do?
If your order is still fresh (within 2-3 business days), we’re likely still preparing it with care. If after this time you haven’t seen a tracking number, please reach out to us! We're here to help ensure your experience is seamless.
ORDER MANAGEMENT
I want to change/cancel my order?
Should your order be already in the process of being brought to life, changes might be a tad tricky. However, we understand things happen! Please reach out to us through our contact page and we'll explore every option together.
My order was damaged… What should I do?
Oh no, we're truly sorry to hear this. Your experience matters deeply to us. Please reach out to use via our contact page at your earliest convenience, and we’ll make things right.
How do I track my order?
As soon as your order sets off on its journey to you, we'll send a tracking number to your email. Keep an eye on your inbox for updates from us or our trusted carrier, USPS.
RETURNS AND MODIFICATIONS
What is your return policy?
While we don’t offer returns, your satisfaction is our heart’s mission. If something isn’t quite right, please reach out to us via our contact page. We're committed to crafting solutions that bring you happiness.
Can I change my order?
If we haven’t started preparing your order yet, there might be a window for changes. Send us a message via our contact page, and we’ll see what magic we can work together.
PRODUCT ORIGINS AND SAFETY
Are your products hypoallergenic?
The term "hypoallergenic" varies widely, but rest assured, our fragrances are created with your skin in mind, adhering to IFRA standards. We aim for harmony and safety in every bottle.
Where are your scents made?
Proudly crafted in the USA, our scents merge quality with artisanal care, using only the finest oils to create an experience that speaks directly to your soul.
Can I use your products if I am pregnant or breastfeeding?
While our products are crafted with safety and gentleness at their core, we recommend a chat with your doctor as an extra step of care for you and your little one. Your peace of mind is paramount to us.
Are the fragrances vegan and cruelty-free?
Yes, we are both proudly vegan and cruelty-free. Our commitment extends beyond just providing exceptional scents. We ensure that all our fragrances are 100% vegan, containing no animal-derived ingredients. Additionally, we do not test any of our products or the ingredients used in them on animals at any stage of product development. We are dedicated to maintaining ethical practices in all aspects of our production without compromising on quality.
HAVE ADDITIONAL QUERIES?
Didn't find what you were looking for in our FAQ section? No worries! We're always here to address any additional questions you might have. Feel free to reach out to us with your inquiries, and we're eager to provide you with the clarity and information you need. Just contact us with your questions, and we'll get back to you as soon as possible.